1. What are the shipping options available?
We offer standard, expedited, and express shipping options. You can choose your preferred shipping method at checkout, and the estimated delivery time will be displayed based on your location.
2. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on our website or through the carrier's website.
3. Do you offer international shipping?
Yes, we ship to a variety of countries. International shipping rates and delivery times will be calculated during the checkout process based on your destination.
4. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund, provided the product is in its original condition.
5. How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will provide you with a return shipping label and further instructions on how to return your item.
6. What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, and American Express. Additionally, we support PayPal and other popular digital payment options.
7. Are there any warranties on your products?
Yes, all of our products come with a 1-year limited warranty. If you encounter any issues within this period, please contact our support team for assistance.
8. Can I cancel or modify my order after it has been placed?
You can cancel or modify your order if it hasn't been shipped yet. Please contact us as soon as possible with your order number, and we will do our best to accommodate your request.
9. How can I contact customer support?
You can reach our customer support team via email at info@axorhomeessentials.com or by phone at +1 (727) 631-4036. We are available Monday to Friday from 9 AM to 5 PM.
10. Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts on various products. Sign up for our newsletter to stay updated on the latest deals and special offers.